Feedback & Complaints
Your. Voice. Matters.
The best support starts with listening.
You bring insights that we cannot gain without listening to you.
Your feedback helps us recognise great support, identify gaps, respond to concerns and improve the way we work. It can help shape everything from everyday communication and staff training to our systems, policies and the way supports are planned and delivered.
Listening is central to our commitment to continuous improvement—and to providing high-quality, person-centred support that respects each person’s choices, needs and goals.
Tell us what’s working.
Recognise a staff member, share a positive experience, or tell us what makes a difference. Knowing what we do well helps us build on our strengths.
Tell us what needs to change.
Raise a concern or make a complaint about your experience. We want to understand what happened, how it affected you, and what would help put things right.
Share an idea!
Suggest a change, leave a comment, or tell us how we could do things better. Small ideas can lead to meaningful improvements.
Everyone has a voice.
Participants and their support networks
Tell us whether your support reflects your preferences, respects your choices and helps you work towards what matters to you.
Our support workers
Share your experience of delivering support, including communication, training, workplace practices and opportunities to improve.
Our community
Help us understand how JessiCare can be more accessible, inclusive and responsive to the people around us.
